Our Services
Everything you need, all in one place. Explore our expert services designed to keep your spa running smoothly and your experience stress-free.
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Boise, ID 83705
Mon-Sat: 10:00AM - 6:00PM
Sunday: 11:00AM - 4:00PM
(208) 468-8827
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Meridian, ID 83646
Mon-Sat: 10:00AM - 6:00PM
Sunday: 11:00AM - 4:00PM
(208) 468-8827
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Nampa, ID 83687
Mon-Sat: 10:00AM - 6:00PM
Sunday: 11:00AM - 4:00PM
(208) 468-8827
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Twin Falls, ID 83301
Mon-Sat: 10:00AM - 6:00PM
Sunday: 11:00AM - 4:00PM
(208) 468-8827
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Hailey, ID 83333
Mon-Fri: 9:00AM - 5:00PM
Sat & Sun: Closed
(208) 726-8899
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Hot Tub Freeze Protection: Get Your Spa Ready for Idaho Winter
A cold snap is coming. Here's how to keep your hot tub or swim spa safe from freeze damage, and when to call our service team.
Quick freeze checklist
- Keep the spa full and running. Circulation is the best freeze protection.
- Keep the water at your normal temperature. Don't turn the heater way down or off during a cold snap.
- Keep the water level above the skimmer so the pumps don't pull in air.
- Check the equipment area for drafts, missing panels or leaks.
- Look at the spa every day while lows stay below 20°F.
Check your cover
- Make sure the cover sits tight with no gaps and that the straps are latched.
- A heavy, waterlogged cover loses heat. See what to do when your cover gets heavy.
- Brush off snow loads, and check the hinge seam for damage.
- Need a replacement? Ask about winter covers.
Check the heater and circulation
- Confirm the water is reaching its set temperature and that the jets and circulation pump run when called.
- Clean or replace the filter. A clogged filter cuts flow and can trip heater errors.
- Watch for error codes such as FLO, ICE or heater faults on the topside panel.
- If the GFCI trips over and over, don't keep resetting it. Call service.
If the power goes out
- Keep the cover closed and strapped.
- Don't drain the spa.
- If it's safe, put a thermal blanket or extra insulation around the cabinet base.
- When the power comes back, check the breaker and GFCI, then confirm the pumps and heater start.
- If the power is out for many hours in single-digit or below-zero temperatures, call us.
When to call service
- The spa won't heat, or the pumps hum but water doesn't move
- You see ice in the equipment area or around the plumbing
- Water is leaking after a freeze
- You plan to shut down or winterize a spa or swim spa (see swim spa winterization)
Our technicians service hot tubs across the Treasure Valley, Magic Valley and Wood River Valley. Learn about hot tub repair and service. Hailey customers can also ask about Valet care plans; call for pricing.
Free water testing at all 5 showrooms
Balanced water protects your heater and equipment through winter. Bring a water sample to any of our five showrooms (Boise, Meridian, Nampa, Twin Falls or Hailey) for free testing.
Freeze protection FAQ
At what temperature should I worry about my hot tub freezing?
Any night forecast below about 20°F is worth a quick check. A full, running spa with a good cover is built for Idaho winters, but a failed heater, a tripped breaker or a cover gap can let lines freeze within hours in very cold weather.
Should I drain my hot tub for winter?
Most owners should keep their spa full and running all winter. Draining it yourself can leave water in pumps and plumbing where it can freeze and crack parts. If you need to shut down a spa or swim spa, call our service team to winterize it properly.
What should I do if the power goes out?
Keep the cover closed and strapped to hold in heat. Do not drain the spa. Once power returns, check that the breaker or GFCI has not tripped and that the jets and heater start. If power will be out for many hours in very cold temperatures, call our service team.
How do I know if my spa has frozen?
Warning signs include ice in the equipment area, no water flow, a pump that hums but doesn’t circulate, error codes, or water leaking near the cabinet once things thaw. Turn the spa off at the breaker and call service. Don’t try to force a frozen pump to run.
Do you offer free water testing?
Yes. Bring a water sample to any of our 5 showrooms in Boise, Meridian, Nampa, Twin Falls or Hailey for free water testing.
Visit a showroom near you
Free water testing, winter covers and service scheduling in Boise, Meridian, Nampa and Twin Falls, plus our full-line Wood River Valley store in Hailey.
1340 S Orchard St
Boise, ID 83705
3490 E Tecate Ln
Meridian, ID 83646
16553 N Marketplace Blvd
Nampa, ID 83687
960 Blue Lakes Blvd N
Twin Falls, ID 83301
Boise · Meridian · Nampa · Twin Falls: Mon–Sat 10–6 · Sun 11–4 · (208) 468-8827